Política de envío

1. Warehouse & Order Processing

All orders will be shipped from our US logistics warehouse: 13445 Martin Luther King Jr Way S

We process orders within 1–3 business days after payment confirmation. Business days refer to Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays will be processed on the next working day; processing time may be slightly extended during large promotions due to surging order volume.

2. Global Delivery Scope

We provide worldwide shipping service, covering Australia, Austria, Belgium and another 233 countries and regions around the world.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Estimated delivery time: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Delivery time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal ≥ $49.00
    • Delivery time: 5–8 business days
    • Free standard shipping
The final shipping cost will be automatically calculated at checkout according to your delivery address and order amount.

4. Parcel Tracking

Once your package is dispatched from the warehouse, we will send a shipping confirmation email with the tracking number to your registered email address for you to check real-time logistics information.

5. Customs & Duty Notice

For all international shipments outside the United States, all import duties, customs clearance fees and local taxes shall be fully borne by the buyer. We shall not be responsible for delivery delays caused by customs inspection, customs detention and other regulatory procedures.

6. Undeliverable & Returned Parcels

If parcels are returned to our warehouse due to incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return and re-shipping expenses shall be borne by the buyer. We take no liability for delivery failures caused by inaccurate address information filled in by customers.

7. Claim for Lost or Damaged Parcels

If your parcel is confirmed lost, severely delayed or the items are damaged upon receipt, please submit a claim with valid photographic or video evidence to customer support within 48 hours after the latest tracking update. We will coordinate with logistics carriers to resolve the issue.

8. Official Contact Details

  • Support Email: tenfold-hang-23@icloud.com
  • Support Phone: +1 (864)-350-1073
  • Warehouse Address: 13445 Martin Luther King Jr Way S

    Disclaimer: This address is only used for outbound shipment and return parcel processing. It is not our registered business address or physical retail store; walk-in visits, self-pickup and on-site offline consultations are not supported.